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CUSTOMER CARE

If you are unhappy with the product you received please contact us. We will help you out as best as we can. We often accept returns, but first you have to contact us to state why and what made you unhappy

RETURN POLICY

We do accept returns, but first, you will have to create a case so we can try and help you out. Returns are usually the last option. In this email, you will have to include what you bought, what you were unsatisfied with, and what you want us to do with it.

 

Return/Support mail:

info@NEXZtek.com

2020 - MOUNTAINEER by NEXZtek

Do you provide International delivery?

We are now delivering world wide for free! Our shipping services also include a tracking number. Shipping can take everything from 5-21 days based on distance from the fabrics. Products normally ships within 1-5 days.

How do I return an item?

Simply follow our easy guide further up on this site and we'll try to help you out as best as we can

What are your delivery options?

Right now we only have free shipping but we will deliver with faster shipping for a bit higher price soon.

What is your returns policy?

We do accept a return on the following products:

  • Products with manufacturing malfunction

  • Products damaged under shipping

  • Miss-Printed products

We will pay for the return shipping as long as you send us the bill and have proof that this was the cheapest shipping method  

How do I track my order?

After your order is sent you will receive a tracking number on your mail.

How can I contact your couriers?

Our courier's contact info and website link will be written in the shipping email you receive when the product is sent.

FAQ

CONTACT US

Have any questions or concerns? 

We’re always ready to help!

Or send an e-mail to:

NEXZtechBeta@gmail.com

We will respond as soon as possible!